Help Center

  • Cost, Payment & Cancellation Policy

  • How do I pay for my transport service??

    You can choose to pay in full online as we accept all major credit cards and PayPal. You can also pay in cash at the time of delivery. If you choose to pay in cash, there is a small partial payment of $199 or less (depending on the distance of your shipment) when you place your order to secure your car's spot on a truck.

  • Can I pay the full transport cost with my credit card?

    Yes, you can. If you want to pay in full online you can do so at booking by choosing the 'Regular Price.' With this option, you can make a convenient, one-time payment with a credit or debit card, as well as through PayPal.

  • How much does it cost to ship my car?

    The total cost depends on a few components:
    Type of vehicle: size and weight
    Condition: running or not running. Running means the engine starts and the car moves on its own power. Not running means the car does not start.
    Type of trailer: open or enclosed
    Distance/mileage: amount of miles between your 'to' and 'from' locations
    Location: metro or rural area
    Modifications: lowered, lifted, larger tires, racks on top, etc.
    Seasonal fluctuations: seasonal supply and demands change on certain routes

  • How long is a quoted price good for?

    Your quote is valid for 7 days via the quote email you receive once you request an online quote.

  • Do I have to pay the trucker if I am not fully satisfied with the auto transport service?

    Yes, as specified by Federal Law, a trucker must be paid in full for services rendered. It is also in your best interest to pay the trucker in full. If you withhold the trucker’s payment partially or in full, he/she can legally hold the vehicle, until all applicable fees are paid. But not to worry, we are here to help! If you experience any difficulties, don’t hesitate to contact us.

  • What is the discounted cash price?

    Truckers prefer cash and are willing to do the job for less if they are guaranteed to get payment at the time of completion without having to wait to be paid afterwards. Cash can be in the form of a Cashier's Check or Money Order, any form of certified funds. It cannot be a credit card or personal check. If you choose to pay with a Cashier's Check or Money Order, we'll tell you whom it should be made out to.

  • How do I pay the trucker at delivery?

    If you pay in full with a credit card you will not owe anything to the trucker at delivery. If instead you chose the "Discounted Cash Price" option you must pay the trucker in Cash or Certified Funds. Certified funds can include a Cashiers Check or Money Order (but not a Personal Check nor Credit Card.)

  • Is there any sales tax on car shipping?

    No. Shipping a vehicle is a tax-exempt service. Dixon Worldwide's prices are all-inclusive and there are no additional nor hidden fees.

  • Does the shipping cost depend on the value of the vehicle?

    Neither the original purchase price nor the current value of the vehicle affect your shipping rate. We consider dozens of factors when determining the cost of shipping, click here to learn more.

  • Do you offer a Military discount?

    Yes, and we are a popular choice among active and retired Military men and women. Give us a call at 786-334-7913 and we'll let you know the lowerest price we can do which will still move your vehicle.

  • Can I pay a trucker with a credit card or personal check?

    No. If you choose our discounted cash price option and elect to pay the majority of transport cost at delivery in exchange for a lower rate, you must pay the driver in either cash or certified funds. Certified funds would include Cashiers Check and Money Order. Credit Cards are not accepted by truckers because they have no means to process them and personal checks are also not accepted.

  • Is there a discount for shipping multiple vehicles?

    Yes, the discount will vary depending on how many vehicles and other particulars of the order. To qualify for a multi-vehicle discount all vehicles will need to be going on the same truck from and to the same place. Give us a call at 786-334-7913 and we’ll let you know exactly how much of a discount you can get over the standard price for shipping each vehicle individually.

  • How do I pay for my car transport?

    1. Discounted cash price
    Truckers are more willing to haul your vehicle at a discounted rate when you pay in cash. With this option, a partial payment is due at booking. You pay the remaining balance directly to the trucker at time of delivery or pickup in either cash, cashier’s check or money order. Why make a partial payment? So our customer care department knows the order placement is complete and ready for dispatch. Truckers will NOT accept personal checks or credit cards at time of delivery or when the vehicle is loaded.

    2. Regular price
    With this option, you can pay-in-full by credit card or through PayPal when you schedule your shipment. Advantages of the regular price Convenient, one-time payment No payment at delivery or pickup Option to finance To finance your auto transport, select PayPal as your payment method and choose the “PayPal Credit” option when you log-in to PayPal. This option is offered by PayPal and subject to their terms and conditions. Additional payment options If neither of the above options work for you, you can also choose to: Make a wire transfer ACH to a bank account Deposit to a bank account

  • How refunds work?

    It depends on the status of your order:

    Not dispatched order

    If your order has NOT been assigned (dispatched) for loading, your payment is fully refundable.

    Dispatched order

    If your order HAS been assigned (dispatched) for loading, your payment is refundable, less a $199 service fee or the amount of your partial payment, whichever is less.

    You are notified by email as soon as your order is dispatched. At this point, we have already made a reservation for your vehicle. Therefore, due to services rendered, we refund the difference to $199.
  • Pickup & Delivery

  • How long does it take to ship my car?
    Distance in Miles Calendar Days
  • 0 - 200
  • 200 - 600
  • 600 - 1000
  • 1000 - 1500
  • 1500 - 2000
  • 2000 - 2400
  • 2400 and up
  • 1 - 2
  • 2 - 4
  • 3 - 5
  • 4 - 6
  • 5 - 7
  • 6 - 8
  • 7 - 9
  • Pickup window

    This is the time it takes to pick up your vehicle starting from your "desired pickup date". It is not part of your transit time and generally takes 1-5 days.

    The possible advantages of meeting the trucker

    If you are shipping to or from a rural area, it may take longer. Consider meeting the trucker in or near a major metropolitan area to decrease the price and speed up your shipment.

    Delivery date & time

    The delivery date depends on your estimated transit time. Once your order is dispatched, you receive an estimated arrival date. Know that it is difficult to pinpoint an exact day and time for delivery. Factors such as weather, traffic and other car loads can affect it.

    Delayed delivery

    Weather conditions such as rain, snow, high winds, etc. may occur along your route. In these cases, delivery may be delayed due to weather conditions.

    Early delivery

    Can great weather and good traffic be a bad thing? Possibly. It may cause your vehicle to be delivered ahead of the estimated schedule.

    If you need a guaranteed pickup or delivery date, please call our auto transport logistics specialists and let them know that you need expedited shipping. For more details, please visit our Expedited Transport page.

    Communication with your trucker is the key to a successful car shipment. You have their number and they have yours. Usually truckers will call you hours in advance to give you an estimated drop-off time. They call again when they are in the area to give you a more specific hour of arrival.
  • Can you guarantee a pick up or delivery date and time?

    Yes, we can. However, you have to decide whether you need the car picked up by a specific date or on specific date, which will determine the extra cost involved to guarantee your time frame. Please call for a customized quote if you need guaranteed pick up/delivery date(s).

  • How long will I be without my vehicle?
    Miles / Distance Calendar Days
    0 - 200 1 to 2
    200 - 600 2 to 4
    600 - 1000 3 to 5
    1000 - 1500 4 to 6
    1500 - 2000 5 to 7
    2000 - 2400 6 to 8
    2400 and up 7 to 9
  • Do I have to be at pickup or delivery?

    Yes and No. You don't personally need to be there but it is highly recommended that you have a representative at both pickup and delivery if you cannot be there personally. The representative must be at least 18 years of age. At both pickup and delivery you or your representative will need to inspect the vehicle and mark any damage on the Bill of Lading before signing it. At pickup you are looking for any pre-existing damage and at delivery you will note any new damage that occurred during transport.

  • How far in advance should I book?

    It is best to book at least two weeks before your 'First Available Shipping Date.' Due to changing market conditions, we can only accept orders for up to 30 days before your 'First Available Shipping Date.' Please read more about 'First Available Shipping Date.'

  • How much gas should I leave in my car?

    Yes, you should have some gasoline in the vehicle's tank. Preferably 1/4 of the tank.

  • What should I do to prepare my vehicle for transport?

    Make sure the car has a clean exterior so the trucker can make a proper inspection of any existing scratches or dings. Empty it of personal belongings. Remove all loose parts attached to the body, any non-permanent luggage, bike or ski racks.

  • How do I know my pick up date and time?

    After a truck has been assigned/dispatched, we will email you a "dispatch notification" with the estimated pick up/loading date along with the trucker's phone number. The trucker usually calls a few hours ahead of delivery to notify you of his approximate arrival at your address. Special arrangements can be made upon request.

  • Can I change my first available shipping date?

    Yes, you can change your 'First Available Shipping Date' before a trucker is assigned/dispatched to your order.

  • Do I need a vehicle title or registration to ship it?

    No, all you need are the keys and the vehicle. If someone were to ship a vehicle they don't own as a means of stealing it they would be committing a crime and the police would likely make short work of the case. We've shipped over 100,000 vehicles and never had an issue with someone using auto transport as a means of stealing a vehicle.

  • How should I prepare my car for shipment?

    We suggest you make sure the car is clean so that any existing damage is fully visible. Remove any personal items, especially anything of value. If there are any external modifications to the vehicle such as a roof rack which can be removed, they should be removed and stored inside the vehicle if they will fit. As a precaution, it's a good idea to cover or wrap your driver seat and driver-side floor mat just in case the trucker gets any dirt in the vehicle while loading or unloading. Remove any automatic toll devices and disable any kind of security devices which could give the trucker trouble when loading or unloading the vehicle. Finally, try to leave a quarter tank of gas in the vehicle to be sure there is enough for loading and unloading but not so much to start adding extra weight.

  • Importance of the bill of lading

    Record of the vehicle condition at pickup and delivery

    Bill of lading

    A bill of lading is a detailed list of a shipment of goods in the form of a receipt given by the carrier to the person consigning the goods at pickup and at delivery. It is often abbreviated as just “BOL”. When it comes to auto transport, it is used to record any existing external damage before transport as well as any new which happened during transit that is marked at delivery. For that reason this is the most important document for insurance claims.

    • → It is your right to inspect your vehicle properly at the time of delivery.
    • → It is your right to mark on the bill of lading any issues you find with your vehicle.
    • → After inspection is done, legally you still must pay the trucker the transport fare, even if there is an issue with the vehicle. An insurance claim and payment of freight charges are two entirely different transactions.

    Damages are not an expected part of the shipping process, but they can happen. In the event they do, properly filling out this important document can save you a lot of time and stress and can help ensure a successful insurance claim. If you have any questions or concerns please call Dixon Worldwide at 786-334-7913 and our friendly agents will assist you and ensure you have peace of mind.
  • Do I need to dropoff or pickup my vehicle anywhere?
    No. Dixon Worldwide only offers Door-to-Door auto transport which means no dropping off or picking up vehicles from a terminal. Occasionally customers must meet a trucker nearby the pickup or delivery location if the road are narrow or there are low-hanging trees. In these cases, the trucker will still get as close as legally and safely possible. If you live in a rural location that is accessible but out of the way you have the option to meet the trucker near an interstate or major city which will reduce the cost of transport. This is by no means required for rural locations, just an option.
  • What is a Bill of Lading?

    The Bill of Lading is an important document used in the auto transport industry as well as other forms of cargo shipping. The bill of lading is a legal document which will specify exactly what vehicle is to be transported from location A to location B and by whom. It will document the condition of the vehicle before it is turned over to the trucker at pickup and then document the condition again before it is turned over to the owner at delivery. The bill of lading serves as the contract between the trucker and the vehicle owner and includes the terms of that agreement. The final function of the Bill of Lading is as a receipt for the transaction. While the customer booking the transaction or the owner of the vehicle does not need to be at pickup nor delivery to sign the Bill of Lading personally, it is highly recommended that a representative who is at least 18 years of age is there to sign it because it is an important legal document for the transaction.The Bill of Lading is an important document used in the auto transport industry as well as other forms of cargo shipping. The bill of lading is a legal document which will specify exactly what vehicle is to be transported from location A to location B and by whom. It will document the condition of the vehicle before it is turned over to the trucker at pickup and then document the condition again before it is turned over to the owner at delivery. The bill of lading serves as the contract between the trucker and the vehicle owner and includes the terms of that agreement. The final function of the Bill of Lading is as a receipt for the transaction. While the customer booking the transaction or the owner of the vehicle does not need to be at pickup nor delivery to sign the Bill of Lading personally, it is highly recommended that a representative who is at least 18 years of age is there to sign it because it is an important legal document for the transaction.

  • What is Terminal-to-Terminal shipping?

    Terminal-to-Terminal means the customer is responsible for dropping off a vehicle at a terminal closest to the pickup location and then also responsible for picking it up at a terminal closet to the delivery location. Terminal-to-terminal shipping typically takes at least twice as long as Door-to-Door shipping because a vehicle must wait at one or more terminal locations until there are enough vehicles to fill out a truck. A vehicle is also more likely to be moved on and off trucks which is where damage most frequently occurs (loading and unloading). With door-to-door transport the same truck and driver will pickup and delivery your vehicle as close as legally and safely possible to your pickup and delivery address. Dixon Worldwide only offers Door-to-Door service. If you have a rural pickup or delivery location you can meet a trucker near an interstate or larger city to save considerable cost over what would normally be a higher rate for a rural pickup or delivery.

  • Can I get a quote if I don’t know the exact address?

    Yes. Enter the most-specific information you have. If you have a zip code use that. If you only know the city we can still calculate a quote that is just as acurate as if we had a zip code. If you only know roughly where it is being shipped to or from, use a major city you think you might be shipping to or from to get a good idea of what it will cost.

  • Types of Car Shipping Services

  • What is Door-to-Door auto transport?

    This means that the truck driver will pick the vehicle up and drop it off as close to your home as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need a lot of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store. You will receive a call directly from the trucker if these alternative arrangements are necessary.

  • How can I track my vehicle while in transit?

    Tracking of your vehicle is done by phone and/or email during business hours.

  • What is top load?

    A typical auto transport trailer has 2 levels (decks). Top-loading will protect your vehicle from possible fluid leaks from other vehicles above it, in addition, there's less chance for small rock chips to occur. In the normal course of work, truckers would place some vehicles on top and some on the bottom. You have the option to request top load preference, but since in most cases, the trucker will need to rearrange the whole trailer to accommodate that, there's a $75 fee (on average) for this service. If for safety or legal reasons truckers cannot accommodate such request, the fee will be waived or refunded. Please note that a trailer with a single deck is still considered top load as it ensures that there will be no vehicle above yours.

  • What is the difference between open and enclosed transport?

    Open transport is the most common car shipping method. A car on this is exposed to outside elements such as rain, sun, dust, etc. It is a safe and secure way of transporting your vehicle. New cars are delivered to dealers by open trailer. With open car shipping you have the option to request top load for extra protection. Enclosed transport is often desired for owners of collector cars and used for classic, luxury, vintage, custom and sports cars. The vehicle is not exposed to weather elements and flying objects and prevents possible rock chips.

  • What type of truck will transport my car?

    That depends on the car shipping service you choose. It will be either an open or enclosed trailer hauling multiple vehicles.

  • What methods of car shipping services do you offer?

    Dixon Worldwide offers open and enclosed car shipping

  • Can I ship a car that doesn't run?

    Yes, we ship inoperable vehicles every day. Inoperable vehicles will typically take longer to be picked up and cost a little more because not all truckers can or are willing to take them. We will arange for a truck with a winch to load your vehicle.

  • Usefull Information

  • What is the First Available Shipping Date?

    This is the date your vehicle is ready to be picked up. However, this is not necessarily the exact pick up date. Depending on truck availability at that particular time, we may be able to assign a truck to load your vehicle on your First Available Shipping Date but it may also be a few days after. If we cannot pick it up that day, it should be within our usual pick up window of 1 to 5 business days starting from that date. For more details see pick up date and time.

  • Is Dixon Worldwide Logistics Inc. a Carrier or Broker?

    Dixon Worldwide is a fully licensed and bonded Transport Management Company registered with the USDOT with a broker license number 919401. In compliance with the Federal Motor Carrier Safety Administration (FMCSA), we have carefully vetted a vast network of licensed and insured car carriers to deliver your vehicle and peace of mind.

  • What do I do if I need to cancel my order? Do I get a refund?

    Every cancellation needs to be submitted in writing to per our Cancellation Policy.

  • Will I receive a vehicle shipping contract?

    When you place an order with Dixon Worldwide Logistics, you agree to our Terms and Conditions which is our contract for the transaction.

  • What is the difference between a Carrier and a Broker?

    A carrier operates trucks and often times is an owner-operator who only schedules shipments through a broker and serves only a few routes. A broker has a huge network of car carriers serving the whole country. In most cases, a broker can give you a lower rate since they have multiple carriers competing to transport your vehicle. Brokers also verify the USDOT authority, federal licenses and cargo insurance of the carrier company transporting your vehicle. A broker is an expert in the industry and will guarantee that your car is shipped by a legitimate carrier. It can be difficult to verify these things on your own. Dixon Worldwdide Logistics is both a licensed carrier and a licensed broker.


Ready to transport your car with Dixon?

Our car shipping advisors are available by calling 786.334.7913 to answer all your questions.